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Terms & Conditions

Contract Terms

Contract Terms for the supply of Services are between " The Company " - Enchanted Events and the "Customer" as shown on our Order Acknowledgement / Invoice or Emails

Hire Items

All Hire items remain the property of Enchanted Events and are hired out on a daily basis unless otherwise agreed. Additional daily hire rates for equipment without agreement will be charged at £ 20.00 per day


Subletting of Hire items supplied will only be allowed with the express consent of the "Company"


Due to the current situation with COVID-19 a Refundable Deposit of 25% or £ 50.00 ( whichever is the higher ) of the Order value is required at the time of booking. If the unfortunate event that your Wedding or Event has to be cancelled due to COVID-19 the deposit will be refunded in full. If the Wedding or event is postponed until a later date the deposit can either be fully refunded or you can carry this forward to the new date of your Wedding / Event.

An Order Acknowledgement stating what items are being hired and what additional services are offered ( Delivery, collection, dressing services or hire only ) will be sent to the customer for agreement on receipt of the deposit. 

Final Payment of the outstanding balance will be due 6 Weeks before the event unless otherwise agreed. If payment is not made we reserve the right at our discretion to cancel the booking with the loss of all monies paid by the customer in line with the cancellation fees set out below.

Cancellation of the order by the customer can be made up to 8 Weeks before the date of the event with just the loss of the deposit unless due to COVID-19 where the above statement applies, cancellations by the customer after this date will incur the following cancellation fees unless this is due to COVID-19 where no cancellation fees apply :-

Within 8 Weeks of the Event ....40 % of the Balance

Within 4 Weeks of the Event ....60 % of the Balance

Within 2 weeks of the Event ... 100% of the Balance

Delivery / Set Up / Collection

Delivery - Hire items will be either the day before (depending on the venues schedule) or on the morning of the event. If dressing service has been ordered this will be done with the agreement of the customer and venue

Collection - If Dressing has been ordered we will arrange collection with either the customer or with the venue directly. If the customer has items on a hire only basis the items should be delivered back on the first or second working day after the event. Failure to do this without our agreement will result in an additional £ 20.00 per day charge being Invoiced.

Damage to Hire Items

Chair Covers and sashes are supplied fully laundered, any light stains from food & drink and scuff marks from shoes when items are returned are acceptable. Items with mildew , rips, marks from pens, burns, candle wax and excessive food / wine stains are classified as damaged and will be charged at the replacement cost of £ 5.00 per Cover and £ 1.00 per Sash.

Items returned / collected will be counted within 5 days of the event and any items which are missing will be charged at their replacement value.

Any excessive damage to other hire items supplied will be charged at their purchase cost, photos of the hire items will be taken before and after the event to verify any damages that may have occurred. 


The company has Public liability Insurance up to a limit of £ 5,000,000 but would recommend that the customer takes out independant wedding insurance to cover any unforeseen problems.


If you have any concerns about our Terms & Conditions please contact us to raise any issues you may have. We always try to make things as clear as possible so please contact us if you need clarification on any points shown.

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